NAED – New Member Spotlight: DCKAP

EMR Analysis

More information on NAED (National Association of Electrical Distributors): https://www.naed.org + The National Association of Electrical Distributors (NAED) is dedicated to helping progressive distributors overcome business obstacles by delivering resources so they can own their customer. We support our members through leading-edge approaches to effectively meet personalized educational and leadership development demands. Whether through online classes, expanded research, benchmarking and data analytics capabilities, or conferences and other networking opportunities, NAED empowers members – arming them with a competitive, long-term advantage.

Electrical distribution is a multi-billion dollar industry, made up of solution providers – from salespeople, product experts, skilled and technical professionals – to warehouse associates and drivers.

We help our members by creating the knowledge electrical distributors need to improve their long-term competitive advantage:

• Identify and explain trends and insights from a larger economy to a broader perspective for the industry.
• Develop an understanding of contractors’ challenges so distributors can deliver valuable solutions and services.
• Administer educational programs that develop employees and focus on leadership.
• Define relevant issues and assist in navigating the regulatory environment.

We assist our members by transferring knowledge and insight through a variety of networking channels:

• Use leading-edge approaches with education to meet the demands for our members.
• Create the best distributor networking opportunities
• Employ a learner focused approach to leadership and workforce education programs

More information on Edward Orlet (Interim Chief Executive Officer + Senior Vice President of Government Affairs & Strategic Projects, NAED): See the full profile on EMR Executive Services

More information on DCKAP: https://www.dckap.com/ + ERP Integration Platform For Distributors

DCKAP Integrator connects your distribution ERP with eCommerce, CRM, Shipping, Inventory and other applications. Create an integrated experience for your employees and customers.

DCKAP is one of the world’s foremost digital commerce specialists.

We build, enhance, and manage enterprise eCommerce storefronts effectively. We power digital commerce for innovative brands, manufacturers, and distributors across the globe with a suite of leading products, allowing businesses of every nature to unleash their full potential.

What does DCKAP mean?

When we started in 2005, our hope was to have a very short name, specifically a short dot-com domain name. Unfortunately, all the company names we thought of were already taken. So, we decided to take a different approach and came up with DCKAP (pronounced D-C-KAP) which represents the family initials of founder Karthik Chidambaram. We also used the opportunity to form an acronym:
Dexterous, Creative, Knowledgeable, and Aspiring People

More information on Karthik Chidambaram (Founder and Chief Executive Officer, DCKAP): https://www.linkedin.com/in/chatwithkc/ 

EMR Additional Notes:

• ERP (Enterprise Resource Planning):
  • Software used by a company to manage key parts of operations, including accounting and resource management.
  • Business process management software that manages and integrates a company’s financials, supply chain, operations, commerce, reporting, manufacturing, and human resource activities.
  • Enterprise resource planning (ERP) refers to a type of software that organizations use to manage day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations. A complete ERP suite also includes enterprise performance management, software that helps plan, budget, predict, and report on an organization’s financial results.
  • Generally there are three deployment options for ERP systems; Cloud-based, on-premise, and a hybrid of the two.
  • SAP is the world largest ERP Software company.
  • => CRM vs. ERP: While the entire organization will come to rely on both ERP and CRM systems, the fundamental difference between ERP and CRM is that ERP is primarily for financial data and the finance department, while CRM is customer data used by the sales and customer service departments.
    • CRM systems support and connect front-office business functions, such as marketing, sales, advertising, and customer service. ERP systems, on the other hand, primarily support and connect back-office functions, such as finance, supply chain operations, and HR.
• CRM (Customer Relationship Management):
  • Technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
  • SAP and Salesforce.com are the world largest CRM Software company.